State Farm® Insurance Agent Brent Cooper

"I highly recommend you don’t do business with this place. They took money from my bank account for a policy I had cancelled even after I asked them to stop automatic withdraws. When I called to address this issue, they blamed me for not letting them know, when I had already let the receptionist know. They told me that I would get a full refund for the amount that was taken out of my bank however, I did not. When I addressed the issue, they told me they would look into it. After a week or so of waiting to hear back, they made up an excuse for a mistake they had made. When I asked for proof of this, they ghosted me. I called corporate to file a complaint at which point they said they would tell the office to call me but they have yet to do so. State Farm will no longer be receiving my business and I advise you all to stir away from them as well. I would hate to see anyone else be taken advantage of."

"We have recently changed our State Farm agent from Houston to Brent Cooper of Dallas where our home is now. We found Brent to be refreshing to work with. WE appreciate working with him not only was he patient to answer all our questions on our policies in a timely manner, but he also gave us the needed options and advice to make the appropriate decision to adequately protect ourselves. Thank you very much, Brent!"

"My wonderful agent Teresa Love with State Farm has serviced my account for the past 7 years and every step of the way she has provided me with incredible service. I have my home, auto, umbrella & personal item policies with her. I would never choose another agent than Teresa Love @ Brent Cooper's office @ State Farm."

"We have been clients of Brent's and his team since we moved to Texas in 2001. You just pick an agent because you've had the same company for years and you hope they turn out to be a good one...and we have never been disappointed! We had lived here a month, (didn't even know our neighbors) and had a huge tree in our front yard split and fall on our house and across the yard and street. We knew no one - so we called Brent! He recommended a tree company who was amazing and came to our rescue within a few hours. We've also raised 2 boys through driving age and unfortunately have become well acquainted with their recommended body shop! It has always been quality referrals that we continue to use to this day. Over the years we've had to opportunity to work with several different staff members - for the last several years it's been Cathey. She has been amazing - always helpful, quick to find answers if she doesn't already know them, explains options well, is friendly and professional. She has been our "go to" person for all of our insurance questions. She's been there a long time and is very familiar with the process and the policies. We'll continue to be clients as long as they'll have us and highly recommend the office team and Cathey in particular!"

"Cathey always takes great care of me and makes sure I have all of my insurance needs covered. She is responsive and addresses all of my concerns. In addition, Brent always checks in with me anytime I am in the office. Like a good neighbor, Brent and Cathey are there!"

"We have been a client of Brent Cooper since we moved from NY to Texas in 2005. Brent and his team have been very helpful and we meet periodically to review recommendations about how to maximize the investment we have made in polices with his agency and State Farm. The times we have had an insurance claim he and his team have been very helpful in getting the claims processed quickly"

"Brent and his staff (Jake - can't make this up!) are a pleasure to deal with. I tend to shop my insurance every few years and was very surprised that Brent was able to slash my premiums considerably for home/auto. Brent is very active on social media and always willing to lend a hand in finding a solution even if you are not a client. Very impressed and responsive! Glad I found him."

"If I could give less than 1 star on this review, I would. Omg I am really upset the way State Farm handle business. True we are in a pandemic & payment will be late. However when I called & spoke with Zack by phone today he made it seem as if he have never been late on a bill. This man told me 12 times during a phone conversation that my payment was late. That’s not the worst of the conversation. I just paid my bill the first of August and now you go back and tell me months ago that you did not get a payment. I asked why I wasn’t informed when I called in to take a payment with a rep or the online only give me a certain amount. Finally, didn't really have an explanation to that. Now my bill is double, and he has no excuse. I feel if you call and check your balance its the company's responsibility to inform the customer what’s due. This is outrageous I cannot pay a double bill right now. If my payment is late fine give me a late charge if need to but a double bill just because you feel like it that’s observed. Nevertheless, not to mention Zack was very cold and showed no empathy or sympathy whatsoever. I'm sure State Farm would be really embarrassed to know what type of employee they have hired. Basically cut & dry Zack don't give a sxxxx about the customers."

"Brent Cooper has an excellent team at State Farm. Whenever I call, someone answers the phone and listens to my questions and concerns. They are very professional, polite and helpful. Brent Cooper is very accessible. When I have needed to file an insurance claim, they have made the process smooth and seamless. Thank you, Brent Cooper team!"