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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Stacy Robinson

April 29, 2023

5  out of  5 rating by Stacy Robinson
"Brent and his staff are excellent. Highly recommend this agency. I strayed to another carrier a few years ago and one of the Account Managers continued to stay in touch with me, keeping me updated on rates until I made the decision to move back to State Farm where my discounts were still applicable. It’s hard to find an agency you can trust. Five stars for Brent’s agency!"

Diane Viadero

April 17, 2023

5  out of  5 rating by Diane Viadero
"Always looking to refer to other agents that are reliable, honest and respond quickly to any of our CA policy holders moving. Highly recommend Brent and his team!"

Cash Rommel

April 4, 2023

5  out of  5 rating by Cash Rommel
"The customer service here is top notch. Jeanet is just the best! She always takes the time to explain things and answers all my questions in a timely manner. I highly recommend!"

Anh Richmond

March 24, 2023

5  out of  5 rating by Anh Richmond
"I was referred to Brent Cooper for insurance and his agent Jeanet Martinez was AMAZING! She handled my insurance needs and advised me on package deal of bundling my coverage of home and vehicle insurance. She bend over backwards to get me the policy as quickly as possible and was very patient as I added my son less than 12 hours of getting my policy. She handled everything I threw at her with poise and a smile. Thank you, Jeanet!"

Dr. Carol Anne Palmer

March 7, 2023

5  out of  5 rating by Dr. Carol Anne Palmer
"Brent is the BEST Insurance Agent I have ever worked with. He is diligent, knowledgeable and very customer service oriented. I highly recommend his services!"

Mary Battle

February 9, 2023

5  out of  5 rating by Mary Battle
"When calling with a question, they always take time to give you the information requested and let you know they are always available and at your service. I have been with my agent since he started his business with State Farm several years ago."

T McCook

February 3, 2023

3  out of  5 rating by T McCook
"I don't know this agent so I can't rate him. If he is from Matt Posten's (unsure of spelling, but I'm sure he is wonderful, everyone I've delt with is fantastic,)"

George Diamond

February 2, 2023

5  out of  5 rating by George Diamond
"Working with Brent and Theresa has been a pleasure. They manage my insurance needs with care and professionalism."

Nicole Hernandez

February 1, 2023

1  out of  5 rating by Nicole Hernandez
"I highly recommend you don’t do business with this place. They took money from my bank account for a policy I had cancelled even after I asked them to stop automatic withdraws. When I called to address this issue, they blamed me for not letting them know, when I had already let the receptionist know. They told me that I would get a full refund for the amount that was taken out of my bank however, I did not. When I addressed the issue, they told me they would look into it. After a week or so of waiting to hear back, they made up an excuse for a mistake they had made. When I asked for proof of this, they ghosted me. I called corporate to file a complaint at which point they said they would tell the office to call me but they have yet to do so. State Farm will no longer be receiving my business and I advise you all to stir away from them as well. I would hate to see anyone else be taken advantage of."

Richard Lee

January 26, 2023

5  out of  5 rating by Richard Lee
"We have recently changed our State Farm agent from Houston to Brent Cooper of Dallas where our home is now. We found Brent to be refreshing to work with. WE appreciate working with him not only was he patient to answer all our questions on our policies in a timely manner, but he also gave us the needed options and advice to make the appropriate decision to adequately protect ourselves. Thank you very much, Brent!"

Dan Daniel

January 17, 2023

5  out of  5 rating by Dan Daniel
"Top notch service received here at Brent Coopers Office"

Heath Morrow

November 23, 2022

5  out of  5 rating by Heath Morrow
"My wonderful agent Teresa Love with State Farm has serviced my account for the past 7 years and every step of the way she has provided me with incredible service. I have my home, auto, umbrella & personal item policies with her. I would never choose another agent than Teresa Love @ Brent Cooper's office @ State Farm."

dont worryaboutit

November 22, 2022

5  out of  5 rating by dont worryaboutit
"Very fast service"

Brian Rodgers

November 3, 2022

5  out of  5 rating by Brian Rodgers
"Incredible customer service, friendly, and knowledgeable. Worked with Cathey and Jeanet both are Fantastic!!! Highly Highly Recommend."

Donny Macias

November 2, 2022

5  out of  5 rating by Donny Macias
"Thanks, Janet! You’re the best!"

candy t

October 25, 2022

5  out of  5 rating by candy t
"We have been clients of Brent's and his team since we moved to Texas in 2001. You just pick an agent because you've had the same company for years and you hope they turn out to be a good one...and we have never been disappointed! We had lived here a month, (didn't even know our neighbors) and had a huge tree in our front yard split and fall on our house and across the yard and street. We knew no one - so we called Brent! He recommended a tree company who was amazing and came to our rescue within a few hours. We've also raised 2 boys through driving age and unfortunately have become well acquainted with their recommended body shop! It has always been quality referrals that we continue to use to this day. Over the years we've had to opportunity to work with several different staff members - for the last several years it's been Cathey. She has been amazing - always helpful, quick to find answers if she doesn't already know them, explains options well, is friendly and professional. She has been our "go to" person for all of our insurance questions. She's been there a long time and is very familiar with the process and the policies. We'll continue to be clients as long as they'll have us and highly recommend the office team and Cathey in particular!"

Miranda Pedersen

October 25, 2022

5  out of  5 rating by Miranda Pedersen
"I have been with Brent Cooper for a few years and Cathey is always on top of my insurance needs. I was very impressed with how my auto claim was handled. Cathey helped me get the most out of my coverage. With Brent and Cathey, I know I am in good hands!"

Michael Ways

October 25, 2022

5  out of  5 rating by Michael Ways
"Cathey always takes great care of me and makes sure I have all of my insurance needs covered. She is responsive and addresses all of my concerns. In addition, Brent always checks in with me anytime I am in the office. Like a good neighbor, Brent and Cathey are there!"

Michael O'Hara

October 12, 2022

5  out of  5 rating by Michael O'Hara
"We have been a client of Brent Cooper since we moved from NY to Texas in 2005. Brent and his team have been very helpful and we meet periodically to review recommendations about how to maximize the investment we have made in polices with his agency and State Farm. The times we have had an insurance claim he and his team have been very helpful in getting the claims processed quickly"

Sarah Coe

September 21, 2022

5  out of  5 rating by Sarah Coe
"Brent and his team are always helpful, knowledgeable, and quick to respond. I have really enjoyed working with Jake! If you’re truly looking for a good neighbor in the Park Cities, give them a call!"

Scott Riley

September 16, 2022

5  out of  5 rating by Scott Riley
"Brent and his staff (Jake - can't make this up!) are a pleasure to deal with. I tend to shop my insurance every few years and was very surprised that Brent was able to slash my premiums considerably for home/auto. Brent is very active on social media and always willing to lend a hand in finding a solution even if you are not a client. Very impressed and responsive! Glad I found him."

macy hogue

September 14, 2022

5  out of  5 rating by macy hogue
"great service by Brent Cooper and his team!"

sarah bengtsen

August 24, 2022

5  out of  5 rating by sarah bengtsen
"Theresa Love provides the greatest customer service. She is always friendly and efficient."


August 11, 2022

1  out of  5 rating by Kasey
"If I could give less than 1 star on this review, I would. Omg I am really upset the way State Farm handle business. True we are in a pandemic & payment will be late. However when I called & spoke with Zack by phone today he made it seem as if he have never been late on a bill. This man told me 12 times during a phone conversation that my payment was late. That’s not the worst of the conversation. I just paid my bill the first of August and now you go back and tell me months ago that you did not get a payment. I asked why I wasn’t informed when I called in to take a payment with a rep or the online only give me a certain amount. Finally, didn't really have an explanation to that. Now my bill is double, and he has no excuse. I feel if you call and check your balance its the company's responsibility to inform the customer what’s due. This is outrageous I cannot pay a double bill right now. If my payment is late fine give me a late charge if need to but a double bill just because you feel like it that’s observed. Nevertheless, not to mention Zack was very cold and showed no empathy or sympathy whatsoever. I'm sure State Farm would be really embarrassed to know what type of employee they have hired. Basically cut & dry Zack don't give a sxxxx about the customers."

Paul Interrante

June 29, 2022

5  out of  5 rating by Paul Interrante
"The entire team at Brent Cooper’s office are a delight to work with. They have served us well for many years and we look forward to many more with them. Thanks to the whole office team for all the great support !"