State Farm® Insurance Agent Brent Cooper
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Hayley Lee
November 9, 2024
"I have been with State Farm for as long as I have owned a car. Any time I need help or information, they are helpful, courteous and efficient. I recently had an enormous increase in my homeowner’s insurance with another company. I quickly reached out to State Farm. Jeanet Martinez at Brent Cooper’s office answered my call. She thoroughly checked for qualifying discounts and I had a quote in my email inbox within the hour that was a HUGE savings for the same coverage. She walked me through the quote and every step to make the change effective by the next day. What a relief!"
"Hayley, thank you so much for your kind words! We’re thrilled to hear that Jeanet was able to assist you so efficiently and help you save on your homeowner’s insurance while maintaining the coverage you need. We truly value your long-time loyalty. If you ever need anything else, we’re always here to help! - Brent "
Parker Nelson
October 16, 2024
"Navigating insurance claims, accidents, and potential injuries is a stressful and emotional experience. What you really want, beyond coverage, is peace of mind. Brent Cooper - State Farm Insurance Agency delivers both. Not only do they provide reliable protection, but they also excel in responsiveness, transparency, and urgency—qualities that truly set them apart. When I was dealing with a hail damage claim, Jeanet from their team stepped in. With speed, professionalism, and genuine kindness, she resolved my issue that same day. By the end of it, the problem was gone, and I felt truly valued as a customer. You can find insurance anywhere, but does yours come with the assurance of protection, peace of mind, and a team that treats you with care, urgency, and professionalism? Mine does—with Brent Cooper - State Farm Insurance Agency. They’ve earned my loyalty for life."
"Parker, thank you for your review. Jeanet is a wonderful asset to my agency. Thank you for the reminder, and thank you for choosing State Farm and me, as your agent. "
Gerald Swindell
July 29, 2024
"Best agent in Texas"
"Thank you Gerald. We appreciate the many years that you have done business with us. "
Ellen
July 18, 2024
"I had prevíously left 5 stars but having been with this agency for several years now I can say with full confidence that they have been incredibly sloppy to work with and it’s become a liability. I should have canceled our business policy after I found out their secretary had CANCELED our policy for months instead of simply making an address change, and not notified me. But second to that, their billing is all over the place and even with auto draft on you can never predict when they’ll stop auto charging or hit you with a surprise bill. This agency is a headache to work with."
"Thank you for the 5 Star Review. As for your 1 Star Review today, I replied to your email, suggesting that you give me a call to discuss your concerns. Premium payment issues can usually be remedied with a simple phone call to my office. "
Cory Huffman
June 4, 2024
"Brent has been super thorough and really gone the xtra mile to ensure we are getting the best insurance coverage and the right price but also making sure we are not shooting ourself in the foot just to save a dollar"
"Really appreciate your comments about my agency. Representing State Farm for 37 years now, I’m committed to being our customers the best coverage and service, at a competitive price."
Texas Jake
June 4, 2024
"Brent Cooper and his team have been a tremendous help to us. They went above and beyond in every aspect. I have never been so impressed by the speed and efficiency with which they addressed our needs. Brent, you and your team are truly the best. Thank you for everything!"
"Thank you so much for the confirmation that we try to do is working. Thank you for choosing State Farm and especially my agency for your business insurance. "
Jun
January 8, 2024
"Slow turnaround times on simple billing requests. Generally speaking you should expect to follow up a few times before your request is addressed. Otherwise, it'll fall off the radar altogether. A lot of room left for improvement. If you need things done without waiting 1-2 weeks and and having to follow up to get abovementioned things done, this is not a good fit."
"My agency may not be the best fit for you. We will be happy to assist in transferring your policy somewhere else. "
Toni Eubanks
November 14, 2023
"We’ve been with them for years. They are incredibly responsive and knowledgeable."
"Thank you Toni. My team and I are very appreciative. "
M M
October 7, 2023
"Brent and his team have outperformed my previous insurance agent/agency and are saving me about $4,000 year! Their customer service is fantastic. If you have any teen drivers, don't even think about going anywhere else!"
"Thank you for the 5 Star Review and compliments. Yes, with all the rate increases across the industry, State Farm Automobile Insurance is a very competitive, especially when youthful drivers are involved. Thank you for choosing my agency. My team looks forward to working with you. "
Lionel LARRIBE
September 22, 2023
"Lack of follow up, communication gap just to get a quote. Poor customer service and policy standards."
"Lional, Jake emailed you on 9/1 and we just heard back from you today, the 22nd. I know you are disappointed that you are ineligible for coverage with State Farm. Know that we want to write as many policies as we can, but not everyone qualifies for State Farm. "
David Radunsky
September 11, 2023
"Questions answered promptly and understandably. Administrative staff very responsive, efficient, and effective. Good value."
"Thank you David. I appreciate you choosing State Farm and especially my agency for your insurance needs. "
Robert Jones
August 30, 2023
"Mr .Brent cooper looks like great honest statefarm. But i wonder he knows that statefarm use terms like let play a game of Devil advocate. When settled a claim. Statefarm really play the Devil advocate by holdin a claim passed its statue of limitation to force a person to settled a claim.they will always pay less then what claim is actually worth. Besides claim Deparment take votes upon black people claims. Wow"
Sharlindra Fowler
August 2, 2023
"State Farm has always been #1 in my book. I’ve had State Farm insurance since 4/1995, Brent Cooper and his staff has been my extended family in this Insurance world. Brent’s office cares about their clients needs and works diligently to offer you awesome rates they’re my MAIN SQEEZE when it comes down to an Insurance. Company. I’ve dealt with State Farm all these years and it’s been like a marriage."
"Sharlindra, you have a great memory. Hard to believe it's been close to 30 years. Your support of my business is greatly appreciated. "
chuck green
July 17, 2023
"Great company, great team!"
"Thank you so much for your kind review, Chuck! My team and I appreciate it. - Brent "
Kelsey Zelazny
July 17, 2023
"Brent Cooper and his staff are the BEST agents I have ever worked with. Zach answers my questions as soon as I hit send and Brent's experience in the insurance industry makes me feel more than comfortable with my coverage and he saved me money too!"
"Kelsey, thank you for the five star review! My team and I will always be here for you to serve you and provide you with top notch service! - Brent"
Liz Cooper
July 8, 2023
"I have been insured with Brent Cooper-State Farm for many, many years and I know how dedicated he and his team are to each and every customer! They are excellent to work with and always respond to any questions that I may have in a timely manner."
"Liz, feedback of any kind is how our team will continue to grow and learn from one another. Thank you for sharing your kind words! - Brent"
Dennis Den-Uyl
June 29, 2023
"super great people to work with been with Brent a long time"
"Thank you for the kind words and especially for choosing us for all of these years. Much appreciated. "
Stacy Robinson
April 29, 2023
"Brent and his staff are excellent. Highly recommend this agency. I strayed to another carrier a few years ago and one of the Account Managers continued to stay in touch with me, keeping me updated on rates until I made the decision to move back to State Farm where my discounts were still applicable. It’s hard to find an agency you can trust. Five stars for Brent’s agency!"
"Stacy, Welcome back. So glad to see that you appreciate what we try to do every day. Although we are not perfect, we try to be. Call, text, email, or just stop in our new office in suite 380 any time. "
Diane Viadero
April 17, 2023
"Always looking to refer to other agents that are reliable, honest and respond quickly to any of our CA policy holders moving. Highly recommend Brent and his team!"
"Thank you so much for this great review and recommendation, Diane! We are always here to help in any way that we can! We appreciate you trusting us with your insurance all these years and we look forward to being here for you for many more years to come! - Brent"
Cash Rommel
April 4, 2023
"The customer service here is top notch. Jeanet is just the best! She always takes the time to explain things and answers all my questions in a timely manner. I highly recommend!"
"Cash, Thank you for the kind words, the 5 stars, and pointing out Jeanet's customer service skills. She is truly an asset to my agency and an advocate for our clients. Thank you for choosing State Farm and especially my agency. "
Anh Richmond
March 24, 2023
"I was referred to Brent Cooper for insurance and his agent Jeanet Martinez was AMAZING! She handled my insurance needs and advised me on package deal of bundling my coverage of home and vehicle insurance. She bend over backwards to get me the policy as quickly as possible and was very patient as I added my son less than 12 hours of getting my policy. She handled everything I threw at her with poise and a smile. Thank you, Jeanet!"
"Anh, Thank you for the kind words and specifically the comments about Jeanet. She is a real asset to my agency. Whether it's auto insurance, homeowners insurance, Life insurance , or small business insurance in Dallas,Texas; Jeanet knows her stuff. "
Thomas Renner
March 9, 2023
"Brent Cooper has been my agent for years and truly have always had a great experiences. Specifically Jeanet, as she has been a primary point of contact. She is always clear and helpful as I ask questions and has my best interest in mind. More importantly, she is timely in her responses. I will continue to work with them as customer service is a key part of their business. Forever grateful."
"Thomas, I'm so glad your time spent with us has led you to share such great feedback! Thank you for giving us the opportunity to serve you and provide you with top notch service! - Brent "
Dr. Carol Anne Palmer
March 7, 2023
"Brent is the BEST Insurance Agent I have ever worked with. He is diligent, knowledgeable and very customer service oriented. I highly recommend his services!"
"It's easy being a Best Insurance Agent when you have the Best clients. Thank you for being one of those. And, welcome back to the Great State of Texas. "
Sheila Carden
February 15, 2023
"Brent and his staff are excellent in service and providing professionalism! If you have insurance needs please give them a call !"
"Thank you so much for your kind words, Sheila! We’re thrilled to hear that you had a positive experience with our team. We will always be here for you to serve you and provide you with top notch service! - Brent "
Mary Battle
February 9, 2023
"When calling with a question, they always take time to give you the information requested and let you know they are always available and at your service. I have been with my agent since he started his business with State Farm several years ago."
"Mary. Thank you for acknowledging that we try to provide personal service to our clients, and not just make the sale and send them off to 800# service. You are correct, you've been insured with me almost since Day 1, back in June of 1987. I so much appreciate your confidence in my agency. All the best, Brent "